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Fast orders
Terms and conditions of sale
Fresh products
Products included in the category "San Lorenzo Fresh Produce" are packaged and sent with a special refrigerated packing to guarantee their quality.
To limit the huge costs that this demands, we will not able to accept orders for fresh produce with a total weight of less than 1 Kg.
If the order for fresh produce weighs between 1 and 1.5 Kg, a "Fresh produce supplement" of £ 3.50 will be charged (in addition to the usual shipment cost).
No charge will be applied to orders of fresh produce (even different products) with a total weight exceeding 1.5 Kg (apart from the usual shipment costs).
Payment
We accept Visa, MasterCard, Eurocard, American Express as payment
for orders via secure server
(VeriSign Secure Site®). We will not debit money from your
credit/debit card until just before your item/items are dispatched.
Delivery terms
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All items destined for UK addresses are dispatched by
international courier. It's not possible to choose exactly which
carrier we use for your order.
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Delivery time: 5 to 7 workdays.
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Delivery rates: £11.00 up to 29.5 Kg in weight. For greater
weights, please ask via e-mail
to info@san-lorenzo.com.
Guarantees
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San Lorenzo guarantees the quality of its products and the
truthfulness of the procedures adopted, all verified and
controlled directly on production sites.
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Olive oil, in particular, is rigorously and competently followed
from harvest to bottle. The entire cycle unfolds in total respect
of the classic rules of oil-making, the same ones that for years
have assured San Lorenzo a loyal clientele of gourmets who can not
find products of equal quality on normal distribution circuits.
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The same philosophy in production and Quality Control is adopted
for all the gastronomic articles presented in this catalogue. They
are produced by small specialized units, at times family-groups
and often the farmer’s, under San Lorenzo control. The products
can not be found on normal distribution circuits.
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Ingredients, production and packaging methods are guaranteed. If
for any reason, a product is not to your complete satisfaction,
you have 10 days to return it, except for the package opened for
tasting, and you will be fully reimbursed.
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San Lorenzo from the very beginning has sought a direct
relationship with its clientele, in the conviction that especially
in food products, a relation of esteem, trust and fairness is
indispensable, also to facilitate every possible form of two-way
information: from and to the consumer.
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You will be promptly informed in the comfort of your home as to
available products. However, you can contact us at any time, even
for simple information, at 0800 1003 2003.
Privacy Notice
We inform you that: personal information is handled
for commercial purposes, direct, promotional and administrative
sales, credit protection statistics; data is handled following
preset criteria; supplying data is optional and refusal to supply it
is a renouncement to receiving commercial proposals; it is the
Customer’s right to promptly claim the following:
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receive confirmation of the existence of his personal information,
even if not yet registered, and be notified of this data and its
origin in intelligible form, as well as handling logic;
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cancel, transform to anonymous form or deactivate data handled in
violation of the law;
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update and correct data or, if he so desires, complete data;
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receive certification that the operations of points 2) and 3) have
been notified to those in possession of data, unless this proves
impossible or involves the use of means clearly disproportionate
to the protected right;
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be informed of the existence of data handling that may concern him
and oppose the handling of this data, free of charge, by means of
free access to the registers.
To handle all privacy related issues please
e-mail privacy@san-lorenzo.com.
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